Khushhali Microfinance Bank Limited Jobs Phone Banking Officer

Khushhali Microfinance Bank Limited Jobs Phone Banking Officer:

Organization: Khushhali Microfinance Bank Limited

Khushhali Microfinance Bank Limited is looking for Phone Banking Officer. Apply

Please note that it is an on-site full-time position based at our Call Center, Rawalpindi.

Who are we looking for?

• Minimum Graduation (completed) from an HEC recognized university.
• Fresh graduates with excellent communication skills are encouraged to apply, however prior relevant experience would be a plus.

Key Responsibilities:

Customer Service Quality:

• Be updated with KMBL’s Products and standard operation procedures at all times.
• Ensure highest levels of customer services are provided to KMBL customers.
• Identify customer’s need, probe all issue properly and provide appropriate solutions accordingly.
• Ensure that customer’s suggestions\concerns\complaints are routed through the proper channels for necessary action.
• At all-times display highest level of courtesy and empathy towards internal and external customers.
• Understand and strive to meet and exceed call center KPI’s with regards to quality.
• To ensure that the customer is updated on all the latest products, services, terms & conditions.
• Meets all personal/team qualitative and quantitative targets & indicators.

Productivity:

Ensure available and presence during shifts to maintain individual & team productivity.

Ensure all calls are answered in the shortest possible time upholding highest level of customer experience.

Understand and strive to meet and exceed call center KPI’s with regards to productivity in a manner that contact center statistics remains intact.

Note:

• Read the job details in image carefully.
• Apply only if your credentials match the job requirements.
• Candidates matching the job requirements will be considered.
• Only shortlisted candidates will be called for Test / Interview.
• Irrelevant/Incomplete applications will not be entertained.
• Apply before the last date.
• Applications received after last date will not be considered.

How to Apply: For More Details View The Image.