Dolmen Group Jobs Regional Manager Operations & Customer
Dolmen Group Jobs Regional Manager Operations & Customer:
Organization: Dolmen Group
dolmen BUILDING A BETTER FUTURE
JOIN US TO BUILD A BETTER FUTURE TOGETHER
Position Title – Department: Regional Manager Operations & Customer
Experience Subsidiary Company: Sindbad Wonderland Private Limited
Job Location: Dolmen Mall Clifton – Karachi
EDUCATIONAL, SKILLS & EXPERIENCE REQUIREMENTS
- Bachelor’s degree in Hospitality Management, Marketing, Business or a relevant field
- 4 to 5 years of experience in the hospitality or retail industry
- Proficient in MS Office
- Excellent communication and interpersonal skills
- Ability to work flexible hours (on weekends and public holidays)
JOB ROLE & RESPONSIBILITIES
- Strategic Leadership: Spearhead the operational strategy for all outlets within the South region, ensuring alignment with overall company goals.
- Customer Experience: Drive customer-centric initiatives, embedding a culture of service excellence across the region to ensure consistently superior customer experiences.
- Operational Efficiency: Optimize operational processes, identifying areas for improvement to streamline workflows, reduce costs, and enhance service delivery.
- Team Development: Lead, mentor, and develop staff, from outlet managers to junior team members, fostering a performance-driven and customer-focused culture.
- Performance Management: Track and report on key performance indicators (KPIs), including financial, operational, and customer satisfaction metrics.
- Inventory & Financial Oversight: Manage inventory control processes, oversee regular audits, and produce accurate financial performance reports to ensure profitability.
- Collaboration with Marketing: Partner with the marketing team to develop and execute regional promotional strategies and events to drive customer engagement and revenue growth.
- Group Sales: Promote the company’s group sales strategy with emphasis on increasing birthday party sales and corporate bookings.
- Problem-Solving: Act as the escalation point for significant operational or customer issues, ensuring quick and effective resolution while maintaining a positive brand image.
Application Deadline: October 22, 2024
Interested Candidates can email their resume at “[email protected]”
