Unity Foods Limited Jobs CRM Manager
Unity Foods Limited Jobs CRM Manager:
๐จ๐ป๐ถ๐๐ ๐๐ผ๐ผ๐ฑ๐ ๐๐ถ๐บ๐ถ๐๐ฒ๐ฑ is looking for ๐๐ฅ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟ to join our ๐ ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด ๐๐ฒ๐ฝ๐ฎ๐ฟ๐๐บ๐ฒ๐ป๐ for our Head Office located in Karachi. To be successful in this role, you should be responsible for establishing CRM systems in place, implementing and advancement of strategies, and executing actionable plans for customer relationships management, growth, retention, and satisfaction for business sustainability and growth.
๐๐ผ๐ฟ๐ฒ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
-Establish the CRM and Ecommerce functions, define Business processes, build divisional infrastructure, develop business processes, and practices.
-Understand customer needs, preferences, and routes to value creation, design a market targeting and segmentation approach, identifying opportunities for targeted CRM campaigns and programs that deliver customer value.
-Work closely with leadership team to plan and implement the strategies, campaign plan, and action plans. Deliver the strategy, to achieve increased customer revenue, satisfaction, and retention.
-Identify and implement data collection strategies. Leverage consumer segmentation, purchase prediction to enable personalized marketing, look after integrated platform development
-Design, deploy and analyze loyalty and subscription programs for customer satisfaction and business growth.
-Work closely with other departments (Marketing Sales, IT, SC operations and third-party partners) to ensure a consistent customer journey and timely delivery of joint strategies and projects.
-Work closely with related teams to ensure that strategies, content, and promotional offers are aligned.
-Plan, propose and implement yearly and quarterly campaign plans to deliver against customer value, retention, and growth KPIs. Review and share performance with stakeholders.
-Contribute to CRM projects including but not limited to the development of an automation strategy, segmentation, customer growth, satisfaction and retention, deployment of innovative, personalized multi-channel marketing programs to delight customers and increase profitability.
๐ฅ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐๐ ๐ฎ๐ป๐ฑ ๐๐ธ๐ถ๐น๐น๐:
-5-7 years of experience in E-commerce and digital marketing, with a focus on CRM and loyalty.
-Must have a strong background in data & analytics E-commerce and CRM, ideally in the FMCG industry.
-Must have hands-on experience and good working understanding of CRM /ECOM tools.
-Strong analytical, organizational, and creative thinking skills.
-Excellent communication, interpersonal, and customer service skills.
-Masterโs degree in Marketing or relevant field.
Interested candidates are encouraged to apply at [email protected] with the subject “๐๐ฅ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟโ.
